To start the return process for your order, please enter your email address and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days of your order being fulfilled. Please note that sale items are only eligible for return to store credit.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging and with tags intact
Free gifts or promotional items are not returnable!
Are there any charges for return?
- You are responsible for the costs of returning the items to us. We ask for you to use the Royal Mail Tracked Shipping Service so that parcels are not lost as we cannot take responsibility for those that go missing that are not Tracked.
- If you were sent a shipping label £4.40 will be deducted from your refund/store credit for the cost of return shipping.
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3-5 working days.