Delivery & Returns

Delivery

UK:

Royal Mail Recorded Delivery (2-4 working days): £4.50

Royal Mail Next Day Delivery (Order before Midday Mon-Thurs): £7.50

UK Standard orders over £300 (2-4 working days): FREE

Ireland:

Royal Mail Tracked (5-7 working days): £12.99

DHL Express (2-4 working days): £19.99

Europe:

DHL Express (2-5 working days): £19.99

America/Canada/Mexico:

DHL Express (2-5 working days): £19.99

Asia:

DHL Express (2-5 working days): £29.99

Rest of the world:

DHL Express (3-5 working days): £29.99

PLEASE NOTE WE ARE NOT RESPONSIBLE FOR ANY LOCAL CUSTOMS CHARGES AND TAXES

Please ensure your shipping address is entered correctly as we are unable to refund shipping costs where parcels are returned to us due to an incorrect shipping address.

Please note: Due to coronavirus there may be delays with deliveries. Current updates can be found at: https://www.royalmail.com/coronavirus. Please click this link for up to date international suspensions of certain country's postal operations.

 

 

Returns

Thank you for your order! We hope it’s perfect... but we appreciate that things are not always as you want them to be so we are happy to exchange or refund items within 14 days of purchase.

Please note that Rosie and Lula WILL NOT accept items that have been worn or items where the tags have been removed, unless the item is faulty. Branded packaging must be intact and in a re-saleable condition. Goods are classified as faulty if they are received damaged, or where we are notified of a manufacturing fault within 3 months of purchase. Please note: items that are damaged as a result of wear and tear are not considered faulty. Where possible, we will offer to replace items deemed faulty. Exchange of goods is subject to availability. You will receive a full refund if the item cannot be replaced. Sale items cannot be refunded but a credit note will be issued or an exchange offered if sale goods are returned to us within 14 days of receipt.

A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return.

Please return items to the address below:

Rosie and Lula Ltd, PO Box 1623, Beaconsfield, HP9 9DU

All items returned to us are at your own risk and expense, so please use a recorded service.

PLEASE NOTE: Always send items back to us using a TRACKED SERVICE. If you send your item back to us without a tracking number, we will not be held responsible for anything that goes missing.

Please note: processing timelines are dependent on your bank. This refund will include the full value, as originally paid, of the items returned, including the relevant taxes, but excluding original shipping or return shipping costs. Where a discount has been applied the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Registered No.10988345

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